Shipping Policy

**IMPORTANT** Please plan extra time when ordering to a temporary address to make sure you receive the parcel as delays can happen and delivery time is only indicative. This is at your own risk and Addis Coffee Roasters nor the shipping carriers will take responsibility if you can't pick up / receive the parcel anymore. We always recommend shipping parcels to a home address and not to any kind of temporary address. If a package gets lost, we only re-ship packages to the address provided or an address with the same shipping cost. We are here to help and find solutions. We do our best to respond within 48 hours after your email (business days). We do not accept any kind of communication that is aggressive and impolite.

EUROPE Orders are shipped 1 to 3 business days for roasted coffee and 20 to 23 days for green coffee following your order (we dispatch orders Tuesday and Fridays). You can expect to receive it within 1-3 days in Europe after being dispatched. Business days are Monday through Friday (excluding holidays). Please note: Addis Coffee is not responsible for delays caused by any of our carriers. We ship exclusively with DPD inside Europe. For certain countries within EU, we ship with DHL Express if DPD is not available or charges a very high price (ex: Romania, Bulgaria, Finland). For countries outside the EU but located in Europe, we use DHL Express.

WORLD Orders are shipped 1 to 3 business days for roasted coffee and 20 to 23 days for green coffee following your order (we dispatch orders Tuesday and Fridays). For orders outside of Europe, it can take up to 20 days to arrive after being dispatched. If you've chosen the express method, your order will arrive between 3-6 business days after the order is shipped. Business days are Monday through Friday (excluding holidays). International shipping rates cover shipping charges only. Please note that duties, taxes and carrier brokerage fees are not included in your order amount at checkout. Duties and taxes may be due to the parcel carrier upon delivery. These fees will be assessed by the parcel carrier, and must be paid by the order recipient. Customs policies vary widely from country to country; please contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.

Thank you for shopping with Addis Coffee! We are committed to delivering your order in a timely and efficient manner. Please read our shipping policy carefully to understand how and when your order will be delivered.